Customer-oriented and effective through all levels: EcholoN, the Enterprise Service Management software suite, is a comprehensive solution for service, support and customer care.
Read customer testimonials Learn more about the softwareWith the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices.
The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key. All settings, data, information and workflows remain the same. The provision of the range of functions thus adapts to your needs. Service-management becomes an enrichment.
You decide which department and users may use which services. You can start where the process is best optimised. In the IT department with IT Service Management (ITSM), also according to ITIL, across departments in human resources (HR), whether the service desk should be reorganised or customer service is striving for a holistic solution with Field Service Management.
Raymond Grossert"Quality assurance with EcholoN and ITIL in action. GIA uses EcholoN today as a strategic tool to enhance customer collaboration and sustainably improve service quality." Raymond Grossert, GIA Project Manager
Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...
EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.
LEGO is a building system with stable components that can be combined easily and quickly.
EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.
PLAYMOBIL delivers high-quality and comprehensive scenarios.
EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.
EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the enterprise service management software.
What is the operating model of EcholoN?
Can groups and rights for users be read from Active Directory?
What should be considered when switching from EcholoN Express to a higher edition?
Why are there different clients and how do they differ?
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25494 Borstel-Hohenraden
Germany
+49 (4101) 6969-3
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